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Frequently Asked Questions
Absolutely! We offer a 30-day risk-free return policy. If your purchase does not fully meet your expectations, simply contact our customer support team at info@proteacapetown.com, and we will provide you with the return instructions.
As soon as your order has been processed and shipped, we will send a shipping confirmation email containing your personal Track & Trace link. Please note that it can sometimes take 24ā48 hours for the tracking status to update in the system.
At Protea Cape Town, all payments are 100% secure. We accept major Credit Cards (Visa, Mastercard), Apple Pay, Google Pay, and PayFast for safe and easy checkouts.
To help you find the perfect fit, we provide a detailed size guide on every product page. We highly recommend checking your measurements against our charts before placing an order, as sizes can sometimes vary between our curated collections. If you are between sizes, we generally suggest choosing the larger option for the most comfortable fit.